Job Description

- Job Title: Customer service specialist - - Location: Delhi NCR- - Salary:3 to 4 LPA - :- We are seeking well-spoken, enthusiastic individuals with a drive to address customer issues with sensitivity and empathy. As an Associate in Customer Experience, you will play a crucial role in customer retention by efficiently and successfully addressing concerns and communicating in an empathetic, professional, and positive manner through various channels such as call, chat, and email.Responsibilities :Customer Support: Resolve problems and concerns raised by customers on the app via chat, phone, and email.Customer Relationship : Establish trust with customers by ensuring qualitative service, demonstrating empathy, and maintaining excellent communication.-Product Knowledge : Learn the products and services offered thoroughly to provide timely and efficient resolutions to customer issues.Problem-Solving :- Troubleshoot problems and see them through to resolution.- Communication:- Maintain a pleasant demeanor in spoken interactions and a polite, relevant tone in written communications.- Characteristics:- - People-First Mindset:- Patient, empathetic, warm, and respectful.- Problem-Solving:- Proactive in finding solutions.- Flexibility:- Adaptable to varying situations and customer needs.- Detail-Oriented:- Active listener with a keen eye for details.Eligibility :- Education:- Bachelor\'s Degree from a regular course.- Experience:- - Experienced (maximum 2 years) in Customer Service. - Freshers from Hospitality/Service Industry backgrounds or tier 1-2 colleges/universities.- Communication Skills:- - Proficient in English and Hindi. - Good typing skills (minimum of 60 words per minute with 95% accuracy).- Personality:- Evident in both spoken and written interactions: - Spoken:- Warm, respectful tone, modulated speed, and easy to understand. - Written:- Polite, relevant responses, avoiding overly casual language.- Why Join Us?- - At our company, customer delight is our compass. You will transform hiccups into happiness by addressing customer concerns with empathy and efficiency. Join a team where your detail-oriented approach, motivation, and excellent people skills will be instrumental in fostering customer satisfaction and loyalty.- If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our team and make a difference in the customer experience journey! (ref:updazz.com)

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