Job Description

Walk-In Drive for Customer Support Executive - HCLTech Profile - Voice, customer service. HCL Tech Hiring for UK / US Voice Process - 5th April 2024 Walk in directly. Designation: Customer Care Representative for Fresher\'s Any Grad/UG can apply (No Regular Students / No Law Graduate) Age Criteria: - 18 Years to 32 Years Interview Location: - HCL Technologies: - A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309 Work Location: Noida Sec-144 Two Ways Cabs Available Walk-in Date- - 5th April -2024 Timing- 11am-4pm - Contact Centre Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers. Work Experience & Qualification criteria: Excellent communication skills - both verbal and written - with a professional telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers in UK Inbound calling preferably in Banking domain Answer all inbound queries as per call flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers Contact Person- Priyanka Shastri /Shivangi Sharma Contact No.: - 8076024891 /9717105994 ([HIDDEN TEXT])/ ([HIDDEN TEXT])

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