Job Description

Location: Kolkata
Work Mode: Work from office
Relocation : Must be willing to relocate to Kolkata if not already based there.
Type: Full-time

Overview:
We are seeking a motivated and detail-oriented Back Office Operations Executive to join our team. The ideal candidate will have experience in travel booking, billing, or chauffeur services, along with strong analytical skills and a passion for delivering excellent customer service.

Key Responsibilities:

? Handle back-office operations related to travel bookings, billing, and chauffeur services.

? Process and verify travel and billing transactions accurately.

? Address and resolve customer queries effectively via email and phone.

? Analyze data and generate reports to identify trends and improve operational efficiency.

? Collaborate with the sales and marketing teams to support promotional efforts and client acquisition.

? Assist in maintaining records and databases to ensure all information is up-to-date and accurate.

Qualifications:

? Experience in travel booking, billing, chauffeur services, hospitality or travel industry is preferred.

? Strong mathematical skills with a keen analytical mindset.

? Excellent written and verbal communication skills.

? Proven experience in handling customer queries and providing effective resolutions.

? Sales and marketing experience is a plus.

? Fresh graduates are welcome to apply.

Skills:

? Attention to detail and strong organizational abilities.

? Ability to work independently and as part of a team.

? Proficient in MS Office Suite (Excel, Word, PowerPoint).

? Strong problem-solving skills and a proactive approach to tasks.

Benefits:

? Opportunities for professional development and career growth.

? Friendly and supportive work environment.

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience in travel industry?

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Marketing: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person