Job Description

Delrin\xc2\xae
Customer Service RepresentativeDelrin\xc2\xae Overview:
Delrin\xc2\xae is an industry leading premium polymer business grounded in strong innovation and is a category creator with a longstanding reputation for quality, reliable supply and superior product performance. The iconic Delrin\xc2\xae brand, coupled with proprietary technology and deep application expertise make us a leader in High-End Engineering Polymer Market.Delrin\xc2\xae is an engineering plastic/polymer used by our customers for many crucial components in highly engineered and technical applications, largely replacing metal with more efficient and cost-effective solutions that last as long. We have a strong focus on sustainability and produce a portion of our products from 100% bio feedstocks.Delrin\xc2\xae enjoys exciting growth prospects from mobility, material handling, healthcare and consumer applications. We are excited to be able to operate as a smaller company that is more entrepreneurial in nature, and where growing this brand is the top priority. We offer a compelling environment for motivated talent to help shape the future of the business, while growing your career with us.:
The Customer Service Representative is an exciting opportunity to take responsibility for and deliver results in the Customer Service group / function.
You are responsible for a portfolio of our customers based in India. You are the first point of contact and you participate in the cross departmental coordination of orders from order receipt until delivery of the product. You have daily contacts with international customers and colleagues.Key Responsibilities:

• Being the first point of contact for customers and distributors
• Communicating proactively and managing the follow up of orders
• Handling orders while ensuring compliance with legal procedures and documents
• After Sales customer support: credit checks, service complaints, product returns,
• Acting as a back-up for colleagues

Ideal Profile:

• Based on site in Vadodara, Gujarat, India.
• You are looking for a challenging job within a global organization
• Experience in Customer Service and SAP is a plus.
• You are fluent in in English. Knowledge of other languages is a plus.
• You are a team player with strong interpersonal and communication skills. Customer satisfaction is your main concern.
• You are a quick learner, especially when it comes to IT systems.
• You are an accurate worker and are strong work ethic

We offer:
A challenging position in an entrepreneurial, independent company with large growth goals.
Opportunity to be a part of the team developing a new business model to take the company into the future, with a strong emphasis on growing the brand.
A competitive remuneration package with generous benefits.Delrin is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates of all backgrounds to apply for this exciting opportunity to join our team and contribute to our continued success.Powered by JazzHR

Delrin