Job Description

CSR- Customer Service Representative

Job description / KRAs:

• Responsible for providing correct & effective communication to existing & prospective customers about products & their applications in various steps of surgical procedures
• Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice
• Responsible for collecting field level data as required
• Responsible for identifying customer needs and closing sales calls to achieve territory targets
• Ability to drive market creation initiatives under the guidance of company account manager
• Responsible for maintaining effective distribution management

Education:

Minimum qualification: Graduation (science, pharmacy background preferred)

Required experience:

2-3 years post graduation; experience in sales / marketing & in healthcare and surgical industry preferred

Mandatory skills:

• Self motivated
• Good Communication Skills
• Core Selling Skills
• Good Customer Relationship Management Skills

Desired skills:

• Basic internet skills
• Ready to work in Operating Theatre environment
• Exposure to healthcare business
• Should be willing to learn clinical aspects of company products & their applications in various surgeries

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Weekend availability

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• medical devices and surgical sales: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: On the road