Job Description

IMPORTANT Note to Candidates:

Answering the interview call is essential. If you can't commit, please don't apply.

You will receive a brief interview call within 3-5 days, so please stay alert.

If selected, you must attend a and WALK-IN interview in Bhubaneswar,

Proficient or Excellent English & Confidence Required

Work Mode: Work From Office|

: Customer Support - Inbound Process

Salary: ?15,000 to ?20,000 (In-hand)

Job Type: Full-time, Inbound Calling

Industry: Customer Support

About the Role:

Startek is looking for passionate and dedicated individuals to join our Customer Support team in an inbound calling process. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with their inquiries, troubleshooting issues, and providing excellent customer service. If you have great communication skills and enjoy helping others, this role is for you!

Key Responsibilities:

Handle inbound calls from customers, addressing their inquiries and resolving issues in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Assist in troubleshooting technical problems or concerns that customers may face.

Maintain customer satisfaction by offering effective solutions and ensuring a positive experience.

Document customer interactions and transactions in the system for future reference.

Follow-up with customers if needed to ensure resolutions are properly executed.

Key Skills & Requirements:

Education: Graduate (Any Stream)

Experience: Open to Freshers and Experienced Candidates

Communication: Excellent verbal and written communication skills

Customer Service Orientation: Strong problem-solving ability with a focus on delivering exceptional customer service

Ability to work in a fast-paced environment and handle multiple tasks efficiently

Willingness to learn and grow in a customer support role

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person