Job Description

We are seeking a

Customer Service Representative

to join our team. The ideal candidate will be responsible for

handling customer inquiries

, resolving issues, and ensuring

excellent customer satisfaction

across all communication channels. The role requires strong

communication skills

, a

customer-first attitude

, and the ability to solve problems efficiently.

Key Responsibilities:

Respond to

customer inquiries

via phone, email, chat, and social media in a

timely and professional manner

. Provide

accurate product and service information

to customers. Resolve

customer complaints and issues

by providing appropriate solutions and alternatives. Maintain detailed and

accurate records

of customer interactions and transactions. Follow up with customers to ensure their

issues are fully resolved

. Collaborate with

internal teams

, including sales, logistics, and technical support, to resolve complex issues. Identify and escalate

priority issues

to the appropriate departments. Stay updated on

product knowledge, company policies, and customer service best practices

. Meet

performance goals

, such as response time, resolution time, and customer satisfaction scores.

Requirements:

Proven experience as a

Customer Service Representative

,

Call Center Representative

, or a similar role.

Excellent communication skills

in English, Hindi, etc.]. Strong

problem-solving skills

and the ability to

think on your feet

.

Customer-focused attitude

with a passion for delivering exceptional service. Proficiency in

MS Office

and

CRM software

(e.g., Salesforce, Zoho, Freshdesk). Ability to

multi-task, prioritize

, and manage time effectively. Strong

interpersonal skills

and the ability to

work well in a team

.

Preferred Qualifications:

Bachelor's degree in

Business Administration, Communications, or a related field

. 1+ years of experience in

customer service

, preferably in an

e-commerce or retail environment

. Knowledge of

customer service best practices

and industry standards.
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Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

Day shift Morning shift
Ability to commute/relocate:

Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Expected Start Date: 01/03/2025