Job Description

We are seeking a dedicated Customer Service Representative specializing in Vendor Management to join our dynamic e-commerce team. This role involves acting as the primary liaison between our company and its vendors, ensuring seamless communication, efficient order fulfillment, and exceptional customer satisfaction.

Key Responsibilities:

Vendor Communication:

Serve as the main point of contact for vendors, facilitating clear and effective communication regarding product availability, order statuses, and addressing any issues that arise.

Order Management:

Assist customers with placing orders, tracking shipments, and processing returns, while coordinating with vendors to ensure timely and accurate fulfillment.

Issue Resolution:

Address and resolve customer inquiries and complaints related to products or services, collaborating with vendors to find prompt solutions.

Product Information:

Provide accurate product information and recommendations to customers, ensuring that vendors supply up-to-date and detailed product descriptions.

Quality Assurance:

Monitor and assess vendor performance to ensure compliance with company standards and customer expectations.

Collaboration:

Work closely with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment, and collaborate with vendors to address any operational challenges.

Qualifications:

Education:

High school diploma or equivalent; associate's or bachelor's degree in business, supply chain management, or a related field preferred.

Experience:

Previous experience in customer service, vendor management, or a related role within the e-commerce industry is advantageous.

Skills:

Strong communication and interpersonal skills. Proficient in Microsoft Office Suite and customer service software. Excellent problem-solving abilities. Ability to work collaboratively in a team environment. Strong organizational skills with attention to detail.
This job can be searched as customer relationship, customer executive, customer care, client service,

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Outbound Sales Representative

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Call Center Telecaller (Outbound), BPO, KPO, Voice Process

Job Type: Full-time

Pay: ?9,000.00 - ?18,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Udaipur City, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Preferred) Hindi (Preferred)
Location:

Udaipur City, Rajasthan (Preferred)
Work Location: In person

Expected Start Date: 01/03/2025