Job Description

Job description: We at Viveja IT Services are hiring international Customer Service Associates. Please feel free to walk-in for an interview this Saturday (August 3rd 2024 From 10:00 am to 5:30pm) at our corporate office.

Address: 4th-floor SANALI SPAZIO Raidurgam Hitech City, Madhapur, Hyderabad, Telangana 500081.

Roles and Responsibilities:

Manage US -based phone calls (Inbound + Outbound)

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Maintaining a pleasant working environment for your team.



Required Candidate Background:

A bachelor's degree in administration, communications, commerce, or a related field.

A minimum of 2-7 year's international calling experience. Freshers can apply with good communication skills

Excellent interpersonal, written and oral communication skills

Ability to lead a team

Knowledge of CRM systems

Computer skills

Knowledge of mediation and conflict resolution techniques is preferable.

Perks and Benefits

Perks and Benefits: competitive Medical Insurance Program.

two-way cab transportation included.

Incentive Program.

Job Types: Full-time, Permanent

Pay: From ?280,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift
• US shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 04/08/2024
Expected Start Date: 05/08/2024