Customer Service Representative
Job Description
Responsibilities
• Understand customer needs and develop plans to address them
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities for the sales team
• Aim to preserve customers and renew contracts
• Escalation management
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
Qualification
• Proven experience in Client Relationship
• Knowledge of customer relationship management (CRM) practices
• Experience in customer service is a must
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Required)
• Hindi (Required)
Work Location: In person
Expected Start Date: 01/08/2024
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Job Detail
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Job IdJD3385872
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear