Job Description

Job Title: Customer Service Representative & Sales Associate

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We seek dedicated individuals to join our team as Customer Service Representatives & Sales Associates at I Am An Artist India, the leading Fine Art School and Art Gallery based in Mulund West, Mumbai, India. As a Customer Service Representative & Sales Associate, you will be our student's and customers' primary point of contact, handling inquiries, providing information about our products and services, and assisting with sales transactions.

Responsibilities:

1. Handle Inbound Calls: Receive and manage incoming calls from students and customers regarding inquiries, course details, product information, and sales orders.

2. Provide Excellent Customer Service: Assist customers courteously and professionally, addressing their questions, concerns, and feedback in a timely and effective manner.

3. Promote Products and Services: Educate customers about our acceptable art courses, drawing and painting classes, handmade paintings, and other offerings. Encourage enrollment in courses and promote sales of our products.

4. Process Sales Orders: Assist customers in placing orders for our products and services, including course registrations, artwork purchases, and customized painting requests.

5. Maintain Customer Records: Using our CRM system, we keep accurate records of customer interactions, inquiries, and sales transactions.

6. Resolve Customer Issues: Proactively identify and resolve customer issues, complaints, or disputes to ensure customer satisfaction and retention.

7. Collaborate with Team: Work closely with other team members, including instructors, artists, and administrative staff, to coordinate customer inquiries, sales activities, and promotional campaigns.

Qualifications:

• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong interpersonal skills and a friendly, customer-oriented demeanor.
• Prior experience in customer service, sales, or related roles preferred.
• Proficiency in using computers, email, and CRM software.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

Experience: 1 year to 4 Years

Job Type: Full-time

Salary: 10,000 to 20,000

Shift and schedule:

Tuesday to Sunday

Shift: 10:30 AM - 07:00 PM

Location: Mulund West Mumbai, India

Join our dynamic team and be part of our mission to inspire creativity and artistic expression! We encourage you to apply if you are enthusiastic about art and possess excellent customer service skills.

To apply, please send your resume and cover letter to (email) iamanartist09@gmail.com or (WhatsApp) +91 9082673802 with the subject line "Customer Service Representative & Sales Associate Application."

I Am An Artist India Website: www.iamanartist.co.in Location: Mulund (W) Mumbai, India.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person