We\xe2\x80\x99re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. Responsibilities
Build expert, dynamic knowledge of the company\xe2\x80\x99s services
Conduct research with available resources to satisfy customer inquiries
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, complaints
Required skills and qualifications
High school diploma or equivalent
Successful experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully