Job Description

Job Profile:

Customer Care Executive

Location:

Jaipur (Work From Office)

Salary:

?27,000 to ?32,000 CTC (Annual Income) - Based on interview, experience, and qualifications

Responsibilities:

- Escalate customer queries via call, phone, chat, and mail.

- Resolve issues for international customers.

- Provide the best resolution to customer queries.

- Maintain strong relationships with customers.

- Meet customer requirements and ensure satisfaction with effective resolutions.

Requirements:

- Qualification:

12th Pass

-

Experience:

Minimum 6 months required

-

Skills:

- Excellent communication skills (Verbal & Written) - Most Important

- Basic computer knowledge

- Flexibility to work in a 24/7 environment (Night, Noon, Day) - 9-hour shifts as per business requirements

-

Working Days:

6 days a week

Additional Benefits:

-

Relocation Bonus:

?10,000 (International process) after probation period of 3 months

-

Accommodation:

Free guest house accommodation for 14 days (only stay).

-

Travel Reimbursement:

Up to ?700 for travel tickets

-

Internal Job Posting (IJP):

Eligible after 12 months across India

-

Abroad Opportunities:

Eligible after 18-24 months

Why Relocate to Jaipur?

-

Cost of Living:

Lower compared to metro cities; PG accommodation available for ?3.5K to ?5K.

-

Travel Time:

Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities.

-

Safety:

A peaceful and safe city for both male and female candidates.

-

Recreation:

Numerous historic sites for picnics and weekend getaways.

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Food:

A wide variety of non-veg and veg options at reasonable prices.

-

BPO Industry:

Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance.

Interview Process:

1. Briefing about the interview and job profile

2. HR Round - Telephonic

3. Operation Round - Video (Zoom/MS Teams)

4. Validation Round (At Jaipur office)

5. Documents Verification

6. Versant Test

Post-Selection:

- Letter of Intent (LOI) provided upon selection

- Candidates are expected to join within 3-5 days from the interview

- No leaves for the first 90 days, apart from week-offs

We look forward to welcoming dedicated and skilled individuals to our team!

Job Types: Full-time, Permanent

Pay: ?27,000.00 - ?32,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Night shift Rotational shift
Supplemental Pay:

Overtime pay Performance bonus Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Required) Hindi (Preferred)
Work Location: In person