Job Description

Job Title:

Customer Support Representative - Hospital Telecalling Team

Location:

Rajasthan Hospital

Job Type:

Full-Time

Job Summary:

As a Customer Support Representative in the Hospital's telecalling team, you will be responsible for providing timely, professional, and empathetic support to patients and their families. This role involves answering queries, scheduling appointments, managing follow-ups, and addressing concerns via phone calls. You will be the voice of the hospital, ensuring patient satisfaction and helping them navigate their healthcare journey effectively.

Key Responsibilities:

Handle Inbound and Outbound Calls:

Respond to incoming patient queries, schedule appointments, and follow up with patients for consultations, tests, or other services.

Patient Appointment Scheduling:

Coordinate appointments for doctors, specialists, lab tests, and other services, ensuring patients are informed of the process.

Answer General Inquiries:

Provide accurate and up-to-date information about hospital services, departments, visiting hours, and policies.

Record Management:

Maintain accurate records of patient interactions, follow-up calls, and any issues raised, ensuring data is securely stored in hospital systems.

Complaint Resolution:

Address patient concerns or complaints and escalate any unresolved issues to the appropriate department.

Outbound Health Campaigns:

Conduct outbound calls for health awareness campaigns, vaccine reminders, post-treatment follow-ups, and wellness programs.

Cross-Departmental Collaboration:

Liaise with internal teams such as admissions, billing, nursing staff, and medical practitioners to resolve patient queries.

Maintain Confidentiality:

Handle sensitive patient information with the utmost confidentiality, adhering to healthcare regulations and privacy standards (such as HIPAA or GDPR).

Key Skills and Qualifications:

Education:

High school diploma or equivalent. A degree in healthcare administration or a related field is a plus.

Experience:

Previous experience in a customer service or telecalling role, preferably in a healthcare or hospital setting.

Communication Skills:

Excellent verbal communication skills, with the ability to speak clearly, professionally, and empathetically.

Problem-Solving Ability:

Ability to handle patient concerns, provide solutions, and escalate when necessary.

Organizational Skills:

Strong organizational skills to manage multiple patient queries, appointments, and records.

Tech-Savvy:

Familiarity with telecommunication systems, hospital management software, and electronic health records (EHR) is an advantage.

Empathy and Patience:

Ability to interact with patients who may be anxious, frustrated, or in distress, demonstrating empathy and understanding.

Multitasking:

Ability to manage a high volume of calls while maintaining professionalism and accuracy.

Working Hours:

Rotational Shift

Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Education:

Diploma (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Expected Start Date: 01/03/2025