Job Description

Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information, and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors.

CANDIDATES SHOULD HAVE ORDER PROCESSING EXPERIENCE IN SAP MODULE

Essential Functions

Provides customer focused service to assigned accounts.

Responds to and manage customer orders from order entry to delivery and invoicing.

Understands and communicate the value of our products and services.

Understands customers' products, services, business operations and needs.

Communicates effectively over the phone and electronically.

Uses a variety of systems to enter and complete transactions.

Accomplishes work within set timeframes.

Key inside contact for specific customer/seller base.

Process incoming orders, confirm pricing and availability of product.

Advise customers of order status.

Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.

Timely and accurate administration of sales orders, customer complaints, material returns and credits.

Answer price and availability questions.

Respond to customer literature requests for MSDS, Certifications, etc.

Follow all applicable ISO procedures.

Use system reports and inquiries to drive activities that ensure superior customer service.

Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.

Process new customer/update requests.

Job Types: Full-time, Permanent

Pay: ?200,000.00 - ?450,000.00 per year

Schedule:

• Morning shift
• Rotational shift

Ability to commute/relocate:

• MIDC Ranjangaon Ganpati, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in Order processing, Customer service and SAP?

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Preferred)

Work Location: In person