Job Description

Company Description Credence Global Solutions is a global organization headquartered in Dallas, TX, offering technology, human resources, and offsite infrastructure solutions and services within the Revenue Cycle and Accounts Receivable Management world. With over 2,500 employees worldwide, we provide organizations with innovative solutions to enhance their performance and achieve their goals across multiple industries, including healthcare, telecommunications, utilities, and media & entertainment companies. Role Description This is a full-time on-site role for a Customer Service Representative located in Pune. The Customer Service Representative will be responsible for providing exceptional customer service to clients, answering customer inquiries, resolving customer complaints, and maintaining high levels of customer satisfaction through effective communication and timely resolution of customer issues. As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments. Profile Requirements Good written and oral communication skills Third-party collections experience preferred (Medical or Telecom) HSC passed [10+2] This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working Office Address: Credence Resource Management, E-Park, 1st & 2nd Floor, South Tower, Plot No. 3/1, MIDC Kharadi, Pune - 411014 [Landmark - Lane next to Kharadi Telephone Exchange] Note: In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative

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