Job Description

Job description

We are hiring candidates for Customer Support Executive (Australian process)

Shifts: Rotational shifts (timings 05 am to 02 p.m) & 6 days working QUALIFICATION: GRADUATE AND 12TH PASS

EXCELLENT ENGLISH/ HINDI COMMUNICATION IS MUST FOR THIS JOB

Job description / Key Responsibilities

1.Customer Support:

Respond promptly to customer inquiries via phone, email, chats.

Provide accurate and comprehensive information about products, services, and company policies.

2 Issue Resolution:

Handle and resolve customer complaints or issues with empathy and professionalism.

Coordinate with internal teams to resolve escalated matters efficiently.

3.Order and Service Management:

.Assist customers with order placement, tracking, cancellations, returns, and refunds.

Ensure all transactions comply with company procedures.

4.Documentation and Reporting:

Maintain detailed and accurate records of customer interactions, feedback, and resolutions in CRM software.

Generate reports on customer satisfaction, trends, and areas for improvement.

5. Feedback Collection and Improvement:

Solicit customer feedback to improve products, services, and processes.

Provide suggestions to management for service enhancement based on customer insights.

6. Microsoft Office and Excel Work:

Use Microsoft Excel for tracking customer data, analysing trends, and generating reports..

Maintain and organise databases in Excel to ensure accuracy and up-to-date information.

7. Team Collaboration:

Work closely with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.

Participate in team meetings and training sessions to stay updated on product knowledge and service procedures.

Experience:

Total work: 6 Month to 1 Year

Customer service: 6 Month to 1 Year
Address: F, 209, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160074
Interested candidates can share their CVs at: hrbase2brand@gmail.com

Or WhatsApp at: 7833075330

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Schedule:

Fixed shift Rotational shift
Work Location: In person

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

Night shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person