Job Description

• Supervising a team of customer support professionals.
• Monitoring the entire customer service process.
• Resolving customer issues brought to your attention.
• Creating procedures and policies for effective customer service.
• Planning how to train customer support professionals.
• Standardizing the customer service delivery of an organization.
• Interviewing the skills of potential candidates through relevant questions.
• Recruiting the best candidates from a wide range of interviewees.
• Tracking the work of every customer service representative in the team.
• Performing quality assurance surveys with customers.
• Conveying customers' feedback to the team.
• Fixing appointments according to the convenience of clients and customers.
• Interacting with customers to determine whether they have a desirable and shareable experience.
• Helping every customer service professional improve.
• Possessing the knowledge and ability to improve customer service of the organization.
• Creating a pleasant work environment for customer service professionals.

Job Type: Full-time

Schedule:

• Night shift

Education:

• Bachelor's (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Expected Start Date: 01/01/2025