Job Description

Job description

Essential Duties and Responsibilities:

- Ability to handle inbound customer sales and service telephone calls.

- Ability to work in a fast-paced, multi-skill work environment.

- Ability to process continual workload for extended periods in assigned areas.

- Ability to provide a consistently high level of quality customer service.

- Ability to process customer sales orders.

- Ability to maximize sales opportunities by offering customer upsells

- Timeliness and ability to adhere to assigned schedule segments.

- Ability to meet and sustain minimum performance, attendance, and behavioral standards.

- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).

- Ability to remain current with new customer sales and service procedures.

- Ability to work flexible hours / overtime as required (including weekends).

- Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).

- Respond to customer inquiries through inbound email contact from current and prospective customers.

Knowledge, Skills and Abilities:

- Graduate or UnderGraduate with very good English speaking skills

- Minimum of 25 words per minute typing speed

- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar

- Written Communications Spelling Skills, grammar and legible handwriting

- PC Skills Prior experience with computers and/or data entry

- Composure Ability to work in high paced environment and competently service customers

- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours

- Customer Focus Oriented to serving the customer

- Ability to work independently as well as being a team player

- Multi-task oriented

- Sales Skills Prior experience preferred

- Problem Solving Skills

- Positive Attitude

Job Type: Full-time

Pay: Up to ?40,000.00 per month

Schedule:

• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person