Job Description

We are seeking a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication, problem-solving skills, and the ability to handle diverse customer interactions professionally.

Key Responsibilities :

• Customer Interaction :
• Respond promptly to customer inquiries via phone, email, live chat, or in-person.
• Provide accurate information regarding products, services, policies, and procedures.
• Issue Resolution :
• Identify and assess customers' needs to provide solutions or escalate issues when necessary.
• Handle customer complaints with professionalism, ensuring resolution and customer satisfaction.
• Order Processing :
• Assist customers with placing, tracking, and managing orders.
• Process returns, exchanges, and refunds according to company policies.
• Documentation and Reporting :
• Maintain detailed and accurate customer records and interactions in the CRM system.
• Prepare and submit reports on customer inquiries, feedback, and resolutions.
• Collaboration :
• Work closely with other departments (e.g., sales, technical support, or logistics) to resolve customer issues effectively.
• Share customer feedback with the team to improve processes and services.
• Upselling and Cross-Selling (if applicable) :
• Recommend additional products or services that meet customer needs, boosting customer satisfaction and sales.

Skills and Qualifications :

• Education : High school diploma or equivalent (Bachelor's degree preferred).
• Experience : Previous customer service experience is a plus, but not always required.
• Communication Skills : Excellent verbal and written communication skills.
• Problem-Solving : Strong ability to assess issues and provide effective solutions.
• Technology : Familiarity with CRM software, Microsoft Office, and other relevant tools.
• Interpersonal Skills : Patience, empathy, and active listening.
• Multitasking : Ability to handle multiple inquiries and prioritize tasks efficiently.
• Language : Proficiency in [specific language(s)] if required for the role.

Key Competencies :

• Positive attitude and customer-first mindset.
• High attention to detail and organizational skills.
• Ability to remain calm under pressure.
• Willingness to learn and adapt to changing environments.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• US shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 27/12/2024
Expected Start Date: 02/01/2025