Job Description

:Wipro HR Services India Pvt Ltd. is looking for a Customer Service RepresentativeWe are looking for smart
professionals with a great attitude to make every single client interaction delightful.Your Impact as a Customer Service Representative\xef\x82\xb7Customer Service through calls, Chats & emails
\xef\x82\xb7Ensure timely and accurate service delivery at defined productivity levels
\xef\x82\xb7Build client & domain knowledge to be able to deliver a resolution on the first conversation
\xef\x82\xb7Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
Time & Customer Effort
\xef\x82\xb7Maintain Internal & Client level delivery quality on calls, chats & email conversations
\xef\x82\xb7Adhere to Customer Service Attendance & Accountability policies
\xef\x82\xb7Execute issue /query resolution and ensure proper documentation & follow-up\xef\x82\xb7Identify, share and support
operational improvementRoles & Responsibilities:\xef\x82\xb7Customer Service through calls, Chats & emails
\xef\x82\xb7Ensure timely and accurate service delivery at defined productivity levels
\xef\x82\xb7Build client & domain knowledge to be able to deliver a resolution on the first conversation
\xef\x82\xb7Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
Time & Customer Effort
\xef\x82\xb7Maintain Internal & Client level delivery quality on calls, chats & email conversations
\xef\x82\xb7Adhere to Customer Service Attendance & Accountability policies
\xef\x82\xb7Execute issue /query resolution and ensure proper documentation & follow-up\xef\x82\xb7Identify, share and support
operational improvement
Qualifications:Education
\xef\x82\xb7Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)\xef\x82\xb7Full time MBA,
BE, and B-tech graduates with minimum 6 months of BPO experienceYou bring knowledge & expertise Required Experience
\xef\x82\xb7Experience 0-2 yrs.
\xef\x82\xb7Excellent communication skills
\xef\x82\xb7Should be flexible to work in rotational shifts
\xef\x82\xb7Proficient in computer usage and Basic knowledge on MS Office

Wipro