Customer Service Representative (night Shift) | Aml/transaction Monitoring Experience Must
Year Ambattur, Chennai, Tamil Nadu, India
Job Description
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Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.Job Profile: Sr AML AnalystWork from Office onlyEXCELLENT ENGLISH SPEAKING SKILLS MUSTPrincipal Duties & Responsibilities:
- Review the alerts generated by TM systems and ensure the anomalous activities are escalated appropriately in accordance with regulatory requirements where appropriate.
- Pro-actively gather intelligence from media reports and appropriate websites to identify customers involved in crime/ML/terrorism etc. Build on their knowledge of latest Anti Money laundering trends
- Using the systems available to review the authenticity of the transaction within each alert i.e. check the principal activities of the customer to ensuring trading patterns or transactional activities are not unusual
- If found unusual, e.g. Transaction is out of line with the clients normal business activity to date, to enquire into the same.
- Document rationale for actions taken when investigating alerts.
- Adhere to the process requirements in accordance with established procedures and set standards
- Complete assigned tasks independently in the established timeframe as per the process benchmarks
- Achieve the levels of productivity and quality as per the standards, agreed for the process
- By adhering to all relevant processes/procedures and by liaising with Compliance department through Line management about new business initiatives at the earliest opportunity
- Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations to the Line Manager.
- Minimum 2 Year Experience in international AML/Transaction Monitoring is a Must.
- Excellent Communication is a Must.
- Graduation is a Mandatory.
- International shifts - Night rotational shift.
- People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,front desk agent,guest service agent,customer service manager,senior customer service representative,customer care manager,customer service team lead,international tech support representative, international voice process, product support,customer care executive,night shift,receptionist,customer service executive, customer support executive,international bpo, US shift, UK shift jobs can also apply if complying with requirements stated above.
- Share your profile and respond to the questions asked in the Indeed application form
- Take the verbal English communication test (around 8-10 mins long)
- Congratulations! You have successfully applied for the role.
- Rotational shift
- US shift
- Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Required)
- international AML/Transaction Monitoring process: 2 years (Required)
- fluent English (Required)
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Job Detail
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Job IdJD3347955
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAmbattur, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear