Customer Service Representative
Year Mumbai, Maharashtra, India
Job Description
- Effective inbound and outbound call handling to build up a relationship between the customer and service provider.
- Answer customer\'s questions pertaining to service being offered through email and telephone.
- Provide quick resolution to all types of customer related issues.
- Explain and Advice customers on prices, services, variables and options to assist customer in making decision.
- Regularly follow up with the customers/ service providers/ sales team.
- Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.
- Graduate or Diploma Holder/12thpass
- 0-2 years of experience in the relevant field.
- Proficient in English, Hindi & Marathi Languages.
- Good Communication and Written skills.
- Computer Literate and good telephone skills.
- Excellent Interpersonal skills and problem solving skills.
- Self-Motivated, Multi-tasking, Quick learner.
- Should be comfortable with calls.
- Leave encashment
- Paid sick time
- Paid time off
- Day shift
- Higher Secondary(12th Pass) (Preferred)
- English (Preferred)
- Hindi (Preferred)
- Marathi (Preferred)
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Job Detail
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Job IdJD3169205
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear