Job Description

We are currently seeking a highly motivated and skilled Customer Care Representative to join our team at a leading dietary supplement brand. As a Customer Care Representative, you will play a crucial role in providing exceptional customer service and support to our valued customers. Excellent English speaking skills are required for this position.

Responsibilities:

- Provide outstanding customer service: Engage with customers in a professional and friendly manner, addressing their inquiries, concerns, and providing product information.

- Handle customer inquiries:Respond to customer inquiries via phone, email, or chat, providing accurate and timely information about our dietary supplement products.

- Process orders and returns:Assist customers with placing orders, processing returns, and resolving any issues related to order fulfillment.

- Maintain customer records: Update and maintain customer information in our database, ensuring accuracy and completeness.

- Collaborate with internal teams: Work closely with our sales, marketing, and product development teams to address customer needs and provide feedback on customer preferences and trends.

- Provide product recommendations: Utilize your knowledge of our dietary supplement products to make personalized recommendations to customers based on their needs and goals.

- Handle customer complaints: Address customer complaints and resolve issues in a professional and efficient manner, ensuring customer satisfaction.

- Stay up-to-date: Stay informed about our dietary supplement products, industry trends, and regulations to provide accurate and up-to-date information to customers.

Qualifications:

- Excellent English speaking skills:Strong verbal communication skills in English are essential for this role, as you will be interacting with customers primarily through phone calls.

- Customer-oriented mindset:A passion for providing exceptional customer service and a genuine desire to help customers achieve their health and wellness goals.

Job Type: Full-time

Benefits:

• Cell phone reimbursement

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person