Customer Service Representative
Year Mohali, Punjab, India
Job Description
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures. Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive
- A bachelor\xe2\x80\x99s degree in administration or a related field.
- A minimum of 3 years experience.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Provident Fund
- Evening shift
- Monday to Friday
- Night shift
- Performance bonus
- Yearly bonus
- Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
+91-XXXXXXXXXX
- Health insurance
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3057385
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMohali, Punjab, India
-
EducationNot mentioned
-
ExperienceYear