Responsibilities for customer service executive (CRM Executive):Listen to customers\' concerns, issues and questionsResolve customers\' concerns and answer customers\' questions to your best abilityMaintain a positive attitude and calmly respond to customers\' complaintsMulti-task on different communication channelsCase conversion.romoting the product and company positively, answering questions and addressing concern:as they ariseRecommend possible products to meet the customers\' needsRefer issues and questions to managers if necessaryComplete the assigned tasks within the assigned SLA'sMaintaining a pleasant working environment for your team.supporting the customer through an email/chat and phone callsOffering exceptional customer service and satisfaction.Maintaining a healthy relationship with the clients.Adhering to the company's rules and regulations.Required Skills:Experience in Customer service handling Inbound callsEducation qualification: Candidate should have completed at-least HSC or higheAbility to Multi-task with on different communication channelsCustomer Relationship Management SkillsCase conversion skillsGood problem-solving abilitiesAbility to meet deadlines and prioritize tasksJob Types: Full-time, PermanentPay: \xe2\x82\xb916,000.00 - \xe2\x82\xb925,000.00 per monthBenefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)
• Marathi (Required)

Work Location: In person