Customer Service Representative
Year Mira Road, Mumbai, Maharashtra, India
Job Description
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Responsibilities for customer service executive (CRM Executive):Listen to customers\' concerns, issues and questionsResolve customers\' concerns and answer customers\' questions to your best abilityMaintain a positive attitude and calmly respond to customers\' complaintsMulti-task on different communication channelsCase conversion.romoting the product and company positively, answering questions and addressing concern:as they ariseRecommend possible products to meet the customers\' needsRefer issues and questions to managers if necessaryComplete the assigned tasks within the assigned SLA'sMaintaining a pleasant working environment for your team.supporting the customer through an email/chat and phone callsOffering exceptional customer service and satisfaction.Maintaining a healthy relationship with the clients.Adhering to the company's rules and regulations.Required Skills:Experience in Customer service handling Inbound callsEducation qualification: Candidate should have completed at-least HSC or higheAbility to Multi-task with on different communication channelsCustomer Relationship Management SkillsCase conversion skillsGood problem-solving abilitiesAbility to meet deadlines and prioritize tasksJob Types: Full-time, PermanentPay: \xe2\x82\xb916,000.00 - \xe2\x82\xb925,000.00 per monthBenefits:
- Provident Fund
- Day shift
- Morning shift
- Higher Secondary(12th Pass) (Preferred)
- total work: 2 years (Required)
- Customer service: 2 years (Required)
- English (Required)
- Hindi (Required)
- Marathi (Required)
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Job Detail
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Job IdJD3339757
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMira Road, Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear