Job Description

CKYC Customer Support Executive

Job description:

1. To resolve queries of institutions and investors regarding CKYC processes and applications - to handle queries both on emails and calls within stipulated TAT.

2. To follow up with institutions to make necessary amendments to records.

3. To enter the details of every interaction in the system

4. Liaise with business and IT support teams to ensure queries are resolved or appropriately escalated.

5. To capture suggestions received from institutions during query handling and convey the same to Business teams.

6. Helpdesk work timings are 08:00 am to 08:00 pm Monday to Saturday. Shifts from

08:00 am to 05:00 pm

09:00 am to 06:00 pm

10:00 am to 7:00 pm

11:00 am to 08:00 pm

Eligibility criteria

1. Positive and healthy attitude towards work

2. Candidate should be a graduate in any discipline

3. Excellent communication skills, spoken and written

4. Fluency in English, and Hindi. Additional languages known would be an added advantage

5. Pleasant tone and pace of speech

6. Prior experience in BPO/Call Center/Helpdesk of any nature

7. Proficient in handling multiple computer applications at the same time.

8. Basic knowledge of Windows OS

9. Knowledge of MS Office Tools is an added advantage

Salary:- 20K to 23K In Hand

Only Immediate Joiner Apply

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?23,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 25/12/2024
Expected Start Date: 25/12/2024