Job Description

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for managing customer inquiries and ensuring the best possible service is delivered to enhance customer satisfaction and loyalty. Your main goal will be to represent the company professionally while addressing customer needs effectively and efficiently.

Key Responsibilities :

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and empathetic manner.
• Maintain a positive, professional attitude when interacting with customers.
• Collaborate with internal teams to address complex customer concerns.
• Document customer interactions and update customer records in the system.
• Identify opportunities to improve customer satisfaction and escalate feedback to management.

Qualifications :

• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• A problem-solving mindset with a focus on delivering solutions.
• Previous experience in customer service or related roles is preferred but not mandatory.
• Proficiency in basic computer applications and customer relationship management (CRM) tools is an advantage.

What We Offer :

• A supportive and collaborative work environment.
• Opportunities for growth and skill development.
• Competitive salary and benefits package.

If you are passionate about delivering exceptional customer experiences and enjoy problem-solving, we encourage you to apply!

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person