Customer Service Representative
Job Description
A Customer Service Representative (CSR) is responsible for providing high-quality service to customers by addressing their inquiries, resolving issues, and ensuring overall satisfaction. Key duties include answering phone calls, emails, and chat messages, handling customer complaints or concerns in a professional manner, and processing orders, returns, and exchanges. CSRs must possess strong communication and problem-solving skills to understand customer needs, provide accurate information, and offer effective solutions. They also maintain customer records, track service issues, and escalate unresolved matters to higher-level support when necessary. Additionally, they play a role in promoting company products and services, ensuring that customers are informed about promotions or updates. CSRs work in a fast-paced environment and are expected to meet performance goals related to response time, customer satisfaction, and issue resolution. Their role is crucial in building customer loyalty and ensuring a positive experience with the company
English communication compulsory
Only nearby locations preferred
Job Type: Full-time
Pay: ?18,000.00 - ?36,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Night shift
• US shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Required)
• Hindi (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3506188
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear