As a Customer Success Specialist, youll ensure our customers satisfaction and success. Your primary focus will be guiding customers through their journey with our product or service, from initial onboarding to ongoing support. Youll act as a liaison, advocate, and advisor, proactively addressing customer needs and concerns to foster loyalty and drive long-term satisfaction.Responsibilities:\xe2\x9d\x96 Proactively engage with customers to understand their needs and goals.\xe2\x9d\x96 Act as the primary point of contact for new customers, providing guidance and support.\xe2\x9d\x96 Respond to customer feedback promptly and proactively.\xe2\x9d\x96 Monitor customer usage and satisfaction metrics.\xe2\x9d\x96 Collaborate with internal teams to resolve customer issues.\xe2\x9d\x96 Work with sales and marketing teams to boost customer referrals and develop case studies.\xe2\x9d\x96 Provide timely solutions to enhance the customer experience.\xe2\x9d\x96 Connecting with leads in real time through calls and direct chats\xe2\x9d\x96 Responding to customer inquiries and resolving their issues promptly\xe2\x9d\x96 Adhering to established sales processes and standard operating procedures\xe2\x9d\x96 Building high-quality relationships with customers and team members\xe2\x9d\x96 Working collaboratively with the team to reach common goals\xe2\x9d\x96 Providing accurate recommendations and information to customers and prospects\xe2\x9d\x96 Achieving set targets and contributing to the success of the team\xe2\x9d\x96 Coordinating with cross-functional teams to ensure a seamless customer experience.Job Types: Full-time, FresherPay: \xe2\x82\xb915,000.00 - \xe2\x82\xb920,000.00 per monthSchedule:

• Day shift

Ability to commute/relocate:

• Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person