Customer Service Representative
Year Lucknow, Uttar Pradesh, India
Job Description
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Customer Support Executive Responsibilities: (Only females - Fresher may also apply) :
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Computer proficiency - Excel, Word, PowerPoint.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- A bachelor\xe2\x80\x99s degree in administration or a related field.
- A minimum of 1 -2 years experience.
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Day shift
- Rotational shift
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
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Job Detail
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Job IdJD3306094
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLucknow, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear