Customer Service Representative
Job Description
• Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
• Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
• Follows up with customer via telephone following initial contact.
• Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
• Continued product education to better service customer calls.
• Maintains accurate daily record in tracker.
Requirements:
• 0-1 year experience in international call center.
• Strong customer service and tele calling skills.
• Experienced with Web Based Applications and Windows.
• Ability to manage sensitive and critical client information.
• Excellent verbal and written communication skills (English) is a must.
• Problem solving and decision-making skills.
• Email drafting skills with zero grammatical errors.
• Ready to work in day/night shifts (Rotational)
Job Types: Full-time, Permanent
Pay: From ?16,000.00 per month
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3398291
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKL, IN, India
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EducationNot mentioned
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ExperienceYear