Customer Service Representative
Year Katargam, Surat, Gujarat, India
Job Description
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WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES :
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable. Responsibilities:
Expected Start Date: 01/07/2024
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable. Responsibilities:
- Customer Communication: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
- Issue Resolution: Address customer concerns, complaints, and inquiries with empathy and efficiency, striving for first-contact resolution whenever possible.
- Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
- Order Management: Process orders, returns, exchanges, and refunds accurately while adhering to company policies and procedures.
- Documentation: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
- Team Collaboration: Collaborate with internal teams, including sales, marketing, and logistics, to ensure a seamless customer experience.
- Upselling Opportunities: Identify opportunities to upsell or cross-sell additional products/services based on customer needs and preferences.
- Continuous Improvement: Provide feedback to management on customer trends, issues, and suggestions for improvement.
- Fluent English Speaking Is Must Important
- Previous experience in customer service or a related field is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and other relevant tools.
- Willingness to work flexible hours, including evenings and weekends.
- Positive attitude, resilience, and a passion for delivering exceptional customer service.
- Cell phone reimbursement
- Day shift
- Can You communicate with Customer In English ?
- Higher Secondary(12th Pass) (Preferred)
- Customer service: 1 year (Required)
- Fluent English (Required)
Expected Start Date: 01/07/2024
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Job Detail
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Job IdJD3335191
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKatargam, Surat, Gujarat, India
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EducationNot mentioned
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ExperienceYear