Job Description

Greetings from Mphasis !!

We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 20th December, 2024 (Friday), from 10:00am-2:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).

Job Summary

• Handle Inbound and Outbound calls
• Coordinating with Operations and other support functions for any help related on calls
• Follow the guidelines set out for calls handling
• All the KPI/KRAs assigned to be met

Skills required:

• Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
• Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
• Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
• Flexible to work in rotational and night shift.
• 100% WORK FROM OFFICE

Years of experience needed 6 to 12 months in International Customer Service and Collections

Walk In Date - 20th December, 2024

Time - 10:00am-2:00pm

Location - Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore - 560048.

Regards,

HR - Bhavya Periyadan

bhavya.periyadan@mphasis.com

Job Type: Full-time

Pay: ?300,000.00 - ?400,000.00 per year

Schedule:

• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Performance bonus

Work Location: In person