Job Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Executive. The ideal candidate will play a key role in ensuring customer satisfaction by addressing queries, resolving complaints, and providing solutions in a timely and professional manner.

Roles and Responsibilities:

Customer Interaction - Respond to customer queries via phone, email or chat. Ensure professional and polite communication at all times.

Issue Resolution - Identify and resolve customer issues efficiently. Coordinate with internal teams to provide timely solutions.

Complaint Handling - Manage customer complaints and escalate complex issues to senior staff when necessary and Follow up to ensure customer satisfaction.

Documentation - Maintain detailed records of customer interactions, issues and resolutions in the system. Generate periodic reports on customer support activities.

Product Knowledge - Stay updated with company products, services and policies. Educate customers about the benefits and features of the products/services.

Feedback Collection - Gather customer feedback and suggest improvements to enhance service quality. Proactively identify recurring issues and recommend solutions.

Team Collaboration - Work closely with team members and other departments to achieve customer satisfaction goals.

Performance Goals - Meet or exceed key performance indicators (KPIs) such as response time, resolution time and customer satisfaction scores.

Skills and Qualifications:
•Open to Graduates and Undergraduates from any stream.

•Freshers are welcome, prior customer service experience is an advantage.

•Strong communication skills in English, Kannada & Hindi

•Excellent problem-solving and multitasking abilities.

•Proficiency in using CRM software and basic computer applications.

•Ability to remain calm and professional under pressure.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person