Job Description

We are actively seeking a skilled and enthusiastic Customer Service Representative to join our dedicated team. This position offers a unique opportunity to contribute to our company's success while providing exceptional service to our valued customers.

Key Responsibilities:

- Serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing accurate and timely information.

- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.

- Assist customers with order placement, product selection, and technical support.

- Identify and escalate complex issues to the appropriate department for further resolution.

- Maintain detailed and accurate records of customer interactions.

- Collaborate closely with other team members to ensure consistent and efficient customer support.

- Continuously update knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.

- Strive to meet and exceed customer satisfaction goals and performance targets.

Qualifications:

- Excellent verbal and written communication skills in English.

- Prior experience in a customer service or call center role is preferred.

- Ability to remain calm and professional while handling challenging customer interactions.

- Strong problem-solving and decision-making skills.

- Proficient in using customer service software, CRM systems, and other relevant tools.

- Ability to work independently as well as collaboratively in a fast-paced environment.

- High attention to detail and accuracy.

If you are passionate about delivering exceptional customer service and are looking for a rewarding opportunity to grow your career, we encourage you to submit your CV. We look forward to reviewing your application!

Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person