Customer Service Representative
Job Description
As the Customer Support Executive, you will be expected to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. The key responsibilities will primarily be:
• Interact with customers by phone, e-mail or online chat concerning various care issues.
• Provide hands on support of customer care initiatives
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.
• Solving customer query.
• Acting as a bridge between Tele Inbound and Logistics team.
Desired Profile
• Excellent communication skills.
• Ability to maintain an upbeat and positive attitude at all points in time
• Should have good computer skills
• Female oriented role.
Job Type: Full-time
Pay: From ?25,000.00 per month
Benefits:
• Flexible schedule
Schedule:
• Day shift
• Weekend only
Experience:
• Customer support: 3 years (Required)
• Upselling: 3 years (Required)
• Administrative experience: 3 years (Required)
• Customer service: 5 years (Required)
Work Location: In person
Application Deadline: 30/10/2024
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Job Detail
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Job IdJD3484373
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear