Job Description

E-commerce CUSTOMER SUPPORT VOICE

•CONTACT •

• •Harshitha- 9008764646 •

Education & Experience: Any Graduate or Under Graduate (12th mandatory)

• Freshers (3lpa)
• Experienced 1+ year exp with customer support international voice process (4lpa)
• 2+ Years exp (4.5Lpa)

Skills required

• Ability to effectively communicate his/her thoughts in a well-organized manner.
• Good communication skills in English
• External Interaction, Problem solving skills, Soft Skills

Roles are Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
• Shifts
• •ROTATIONAL SHIFT'S•
• •ROTATIONAL WEEKOFF'S•

Work Location:

• Tech Mahindra, Electronic City Phase 2, Bangalore 560100

•CONTACT •

•Harshitha Rathod •

•Talent Aquisition Lead at Tech Mahindra Bangalore •

•Call or WhatsApp : 9008764646 •

Job Type: Full-time

Pay: ?300,000.00 - ?450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Bengaluru, Karnataka (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)

Expected Start Date: 12/12/2024