Customer Service Representative Hindi
Job Description
Dear Candidate,
We're looking for a customer support executive.
R & R:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Job Types: Full-time, Permanent
Pay: Up to ?27,000.00 per month
Schedule:
• Day shift
• Morning shift
Education:
• Bachelor's (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
Expected Start Date: 28/12/2024
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3572568
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationTN, IN, India
-
EducationNot mentioned
-
ExperienceYear