We are looking for specialists Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience.Qualifications

• Have excellent written and verbal communications
• Have good learning ability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manages time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• 0 - 2 years of work experience in a customer facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred.

LOBWFOSkill setExcellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errorsQualificationGraduate from any fieldExperience6 Months - 1 Year of experience in Sales, customer service, collectionShift9 am to 8 pmWork Culture24/ Rotational Shift. Day shift for females till 8 pm/ Rotational for malesSector 18, Gurugram, Haryana 122016Roles and ResponsibilityCustomer Support AssociateJob Types: Full-time, PermanentPay: \xe2\x82\xb9159,841.31 - \xe2\x82\xb9300,000.00 per yearBenefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person