Job Description

:

We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the primary point of contact for clients, handling incoming calls, emails, and chat inquiries in a courteous and efficient manner. Your main responsibility will be to ensure customer satisfaction by addressing their needs, providing accurate information, and resolving any issues they may encounter.

Key Responsibilities:

Handle Incoming Inquiries:

Respond promptly and professionally to client inquiries via phone, email, and chat, ensuring all communication is clear, concise, and respectful.

Understand Customer Needs:

Listen actively to clients to fully understand their needs and provide tailored solutions or accurate information about products and services.

Resolve Issues:

Address and resolve client complaints or concerns in a timely and effective manner, ensuring a positive resolution and customer satisfaction.

Follow-Up:

Proactively follow up with clients to ensure their needs have been met and to confirm their satisfaction, promoting long-term loyalty.

Record Keeping:

Accurately document client interactions, including issues, resolutions, and follow-up actions, ensuring all details are captured in the company's system.

Team Collaboration:

Work closely with other departments to escalate and resolve more complex issues or inquiries, maintaining a seamless customer experience.

Qualifications:

Strong communication skills, both verbal and written.. Customer-focused attitude with a passion for delivering exceptional service. Previous experience in a customer service role is preferred. Ability to multitask and manage time effectively.
Job Types: Full-time, Part-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

Day shift Fixed shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 9898380109