Job Description

We are looking for a friendly and hard-working Customer Service Associate to join our growing team. You will be responsible for answering all incoming calls, emails and live chat. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Also, you will be hosting live-webinars and making them interactive with innovative ideas.

Responsibilities:

• Answer incoming calls, emails and live chat in an efficient manner
• Address customer queries in a compassionate and patient manner
• Hosting live webinars and making them interactive with innovative ideas
• Follow company communication procedures, policies, and guidelines at all times
• Perform each duty above with our customers' satisfaction as the number one priority

Candidate requirements:

• Experience in Voice Process
• Excellent interpersonal communication skills, both verbal and written
• Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
• Motivated, energetic, driven work ethic
• Ability to do multitask

Job Type: Full-time

Application Question(s):

• How much is your current annual CTC?
• How much would be your expected annual CTC?
• How many days of notice period do you need to serve (in months)?
• Would yoube comfortable working from office in shift of 6 PM - 3AM?

Location:

• Paldi, Ahmedabad, Gujarat (Required)

Work Location: In person