Job Description

Job Summary:

We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectively. Your ability to quickly respond and implement effective solutions with our internal & external partners' help. The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business mentality.

Designation: Customer Service Representative

Work Days & Time: Monday to Friday - 10 AM to 7 PM (IST)

Roles & Responsibility:

• Manage inbound/outbound calls, emails & chats with knowledge & efficiency.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts
• Follow communication procedures, guidelines and policies outlined by the company.
• Match the pre-defined SLA's standard.
• Take the extra mile to engage customers

Required skills:

• 5-7 years of proven experience in customer service in the e-commerce industry
• Experience in online healthcare will be an added advantage
• Graduation in any field
• Strong phone contact handling skills and active listening
• Strong hold on technical skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of concerns
• Excellent English communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively
• Excellent problem solving & analytical skills

The Benefits

• Established an MNC company with excellent financial stability.
• International luxury offices in Vadodara, Gujarat.
• We invest in our people by providing ongoing, world-class global training.
• 5 days week work culture
• Fast personal and career development.
• International travel opportunities.
• Service recognition awards.
• Market-leading salary packages.
• Accommodation in case of relocation
• Regular social and team-building activities.
• Management developed from within.
• Unrivalled teamwork dynamics.
• Develop groundbreaking technology.
• Innovative, forward-thinking organisation.
• Maternity & Paternity Benefits
• Medical Insurance Benefits

About Us

Hexpress Healthcare Softech is a leading IT healthcare services provider based in Vadodara. We belong to the same group as Hexpress Healthcare Limited, a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries worldwide, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, allowing our customers to safely order and receive medication from their homes. The Hexpress Healthcare group incorporates trusted brands such as HealthExpress, euroClinix and 121doc.

Hexpress Healthcare has been at the forefront of innovation in the e-health sector since our launch. Patient safety has always been one of our top priorities to guarantee service excellence. We combine excellent industry expertise with technical know-how and work closely with several medical and data protection regulators.

We have always set ourselves apart through the quality of our service. All our staff are extensively trained in best practices, ensuring effectiveness, efficiency and professionalism when dealing with sensitive information. Hexpress is proud to work with a highly professional and fully trained team

Job Types: Full-time, Permanent

Pay: ?30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Subhanpura, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person