Job Description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and complaints across various communication channels while maintaining a high level of professionalism and efficiency. If you are a proactive problem solver with excellent communication skills and a knack for adapting to changing situations, we would love to hear from you!

Key Responsibilities:

1. Customer Support

2. Problem Solving

3. Multi-channel Communication

4. Order Management

5. Feedback and Reporting

6. Documentation

7. Team Collaboration

Required Skills:

• Communication
• Problem Solving
• Adaptability
• Patience
• Resilience
• Technical Skill
• Multi-channel Communication

Requirements:

• Proven experience in a customer service role, preferably in a multi-channel environment.
• Strong technical aptitude and the ability to learn new systems and processes quickly.
• Excellent time management skills and the ability to prioritize tasks effectively.
• Ability to work independently and as part of a team.
• A customer-centric mindset with a passion for providing excellent service.

Job Types: Full-time, Permanent, Fresher

Pay: From ?15,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift

Supplemental Pay:

• Joining bonus
• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Experience:

• E-commerce: 1 year (Required)
• total work: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person