Job Description

Job Location : Ahmedabad
Qualification : Any Graduate
Working Days: 5
Timings: 09:45 A.M. to 07:15 P.M.

Elsner Technology is hiring for smart, articulate, and customer-focused individuals to join our team and help us deliver exceptional service.

Key Responsibilities :

• Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about products/services and resolve customer issues in a timely manner.
• Maintain a positive and empathetic attitude towards customers at all times.
• Collaborate with other departments to ensure customer satisfaction.
• Keep records of customer interactions, process customer accounts, and file necessary documents.
• Identify opportunities for process improvements and suggest innovative solutions.

Qualifications :

• Excellent communication skills : Verbal and written proficiency in [English and/or local languages].
• Smart problem-solver : Ability to think on your feet and handle challenging situations calmly.
• Strong active listening skills and attention to detail.
• Previous experience in customer service or a related role is a plus.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficiency in using CRM software and MS Office tools.

What can you expect from us?

5 days of working culture

Work-life balance

Competitive pay

Best incentive structure

Highly motivated & young team to work with

A work culture wherein your thoughts are really valued and your efforts are recognized well.

Weekly/Monthly engagement activities that will help you with your dose of refreshment

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?18,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person