Job Description

As a Customer Support Executive, you will be responsible for providing excellent customer service and support to customers before, during, and after their purchase or interaction with the company's products or services. You will serve as a primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction.

Key Responsibilities:

Customer Assistance: Provide prompt and friendly assistance to customers through various communication channels, including phone, email, and chat. Address customer inquiries, answer questions, and provide accurate information about products, services, or policies.

Issue Resolution: Troubleshoot customer issues and complaints effectively, aiming to provide timely solutions and resolutions. Escalate complex issues to higher-level support or relevant departments when necessary and follow up on resolutions to ensure customer satisfaction.

Product Knowledge: Develop and maintain a deep understanding of the company's products, services, features, and benefits. Stay updated on product updates and changes to effectively assist customers and address their needs.

Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their loyalty and satisfaction. Proactively engage with customers to gather feedback, identify opportunities for improvement, and address any concerns or issues they may have.

Documentation and Reporting: Accurately document customer interactions, issues, and resolutions in the company's customer support systems. Prepare reports and provide insights on customer trends, recurring issues, and suggestions for process improvements.

Cross-Functional Collaboration: Collaborate with internal teams such as sales, technical support, and product development to share customer feedback, contribute to product improvements, and resolve customer issues efficiently.

Quality Assurance: Adhere to established customer service standards, policies, and procedures to ensure consistent delivery of high-quality support. Strive for continuous improvement in customer satisfaction metrics.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person