Job Description

Job Title: Customer Service Executive

Job Type: Full-time

Job Location: Noida Sector 62

Job Summary:

Our company is seeking a highly motivated and enthusiastic Customer Service
Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients by assisting them with their inquiries, resolving their issues, and ensuring that they have a positive experience with our company.

Job Responsibilities:

1 Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

2 Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions and alternatives.

3 Keep accurate records of customer interactions and transactions.

4 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5 Build sustainable relationships and trust with customers through open and interactive communication.

6 Provide feedback on the efficiency of the customer service process and identify areas for improvement.

7 Participate in training sessions to improve knowledge of products and services offered by the company.

Qualifications:

1 Proven customer support experience or experience as a customer service representative.

2 Excellent communication skills, both verbal and written in English.

3 Strong phone contact handling skills and active listening.

4 Ability to multitask, prioritize and manage time effectively.

5 Ability to work well in a team environment.

6 Bachelor's Degree.

Age Limit- Max 27 years.

If you are passionate about providing exceptional customer service and are looking to join a dynamic team, please submit your resume.

Job Type: Full-time

Pay: ?180,000.00 - ?300,000.00 per year

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Night shift

Supplemental pay types:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Jadwal:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• US shift
• Weekend availability

Tunjangan:

• Paid sick time
• Paid time off

Upah Tambahan:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person