Customer Service Representative
Job Description
Job Title: Customer Care Representative
Location: Karol Bagh (New Delhi)
The Customer Support Executive will manage customer feedback and efficiently handle complaints to ensure high levels of customer satisfaction and loyalty.
Key Responsibilities:
• Address customer inquiries and resolve complaints via phone, email, or chat.
• Record, track, and manage feedback to improve customer experience.
• Ensure timely resolution of issues by coordinating with relevant teams.
• Provide accurate information about products, services, and policies.
• Escalate unresolved issues to senior support or management as needed.
• Maintain records of customer interactions and resolutions.
• Contribute to continuous improvement of customer support processes.
Skills & Requirements:
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Proficiency in customer relationship management (CRM) tools.
• Empathy and a customer-first attitude.
• Ability to handle high-pressure situations professionally.
Interested Candidate can call on 9821112741(Hr Niharika)
Job Types: Full-time, Permanent
Pay: ?12,000.00 - ?18,000.00 per month
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3550902
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear