Job Description

Company: Unayur Marketing Pvt. Ltd.

Position: Customer Support, Complaint Department, and Feedback Agent
Location: Karol bagh
Job Type: Full-time

About Unayur Marketing Pvt. Ltd.

Unayur Marketing Pvt. Ltd. is a leading company in [industry, e.g., health, wellness, e-commerce, etc.], dedicated to delivering high-quality products and services. We believe in putting the customer at the center of everything we do. Our Customer Support, Complaint Department, and Feedback Agent team play a crucial role in ensuring customer satisfaction and maintaining our commitment to excellence.

Job Overview

We are seeking a dedicated and empathetic Customer Support, Complaint Department, and Feedback Agent to join our team. The ideal candidate will have good communication skills, problem-solving abilities, and a customer-centric attitude to effectively handle customer inquiries, complaints, and feedback. This role is critical in maintaining the company's reputation for excellent service and continuous improvement.

Key Responsibilities

• Customer Support:
• Handle incoming customer queries via phone, email, chat, or social media.
• Provide clear, concise, and accurate information about products, services, policies, and procedures.
• Resolve customer issues in a timely manner, ensuring satisfaction and first-contact resolution.
• Complaint Management:
• Actively listen to customer complaints and escalate complex issues when necessary.
• Investigate and resolve customer complaints related to products or services.
• Collaborate with other departments to find suitable solutions for customer issues and complaints.
• Feedback Collection:
• Proactively collect customer feedback on products, services, and experiences to understand pain points and areas of improvement.
• Conduct surveys and gather data related to customer satisfaction (CSAT).
• Compile feedback reports and share insights with management and relevant teams for process improvements.
• CSAT and Reporting:
• Analyze and track CSAT scores, identifying trends and areas for improvement.
• Work with the team to implement improvements based on feedback and maintain high customer satisfaction scores.
• Prepare and maintain detailed reports on customer complaints, feedback, and support metrics.
• Follow-up:
• Follow up with customers post-resolution to ensure satisfaction and to maintain positive relationships.
• Ensure all feedback is logged into the system and tracked for future reference.

Key Requirements

• Experience:
• Minimum of 1-2 years in a customer support or complaint handling role (experience in the health sector is a plus).
• Proven experience in handling customer feedback and measuring satisfaction.
• Skills and Competencies:
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and maintain a positive attitude.
• Proficiency in MS Office, especially Excel and Word.
• Personal Attributes:
• Patient, empathetic, and attentive to customer needs.
• Highly organized with the ability to multitask.
• Strong attention to detail and follow-up skills.
• A positive and proactive attitude with a strong focus on customer satisfaction.

Preferred Qualifications

• Bachelors Degree.
• Knowledge of CSAT, NPS (Net Promoter Score), or other customer satisfaction metrics.
• Interested candidate can call or WhatsApp on 9289809622 HR Prachi

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person