Job Description

Job Title:

Customer Service Representative

Job Summary:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring an exceptional customer experience. This role requires excellent communication, problem-solving, and interpersonal skills.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies.

Problem Resolution:

• Address and resolve customer complaints or issues promptly and professionally.
• Escalate complex cases to appropriate departments when necessary.

Feedback Collection:

• Gather customer feedback to help improve products and services.
• Report recurring issues to management for resolution.

Team Collaboration:

• Coordinate with internal teams such as sales, logistics, and technical support to meet customer needs.
• Participate in team meetings and contribute ideas for service improvements.

Documentation:

• Maintain detailed records of customer interactions.
• Prepare reports on customer service activities and trends.

Key Competencies:

• Patience and empathy.
• Active listening and attention to detail.
• Multitasking and time management skills.
• Positive attitude and professionalism.

contact: 9709549291

Job Type: Full-time

Pay: From ?12,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person